Zoom and Mitel Announce Partnership to Deliver AI-Augmented Communications

Zoom Video Communications and Mitel have announced a strategic partnership to deliver a hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms. The partnership is expected to introduce a Zoom-first experience within Mitel’s hybrid portfolio, including access to the full Zoom Workplace platform.

Leveraging Mitel’s Common Communication Framework, the Zoom-Mitel offering promises to deliver a fully embedded, feature-rich experience without add-ons or plug-ins, including UC and mobile app integration, hardware device-level integration, and advanced business process capabilities like bi-directional presence, call-to-video escalation, and centralized user provisioning and administration. Additionally, users can gain access to Zoom Phone with embedded support for Mitel PBX platforms, whether deployed on-premises or in the cloud. Users may also access Zoom AI Companion, Meetings, and Team Chat.

“As organizations continue to prioritize hybrid UC deployments, it is critical that users across the globe have access to AI-first, reliable, and seamless collaboration solutions,” said Eric S. Yuan, founder and CEO of Zoom. “Together, Zoom and Mitel are now able to address the largest segment of today’s communications market, particularly in EMEA, strengthening growth potential and enabling more users worldwide to reimagine the ways in which they work.”

“Effective communication and collaboration are the lifeblood of modern organizations, but they become transformative when tailored to meet each customer’s unique business objectives,” said Tarun Loomba, president and CEO of Mitel. “Flexibility and choice are at the heart of every Mitel solution and partnering with Zoom strengthens our ability to deliver on that promise for customers around the world.”

The joint solution is scheduled for general availability in the first half of 2025. Advanced capabilities are underway as part of the multi-phase partnership plan, and continued enhancements are being planned.

Channel Impact^®
The alliance enables Mitel’s sales teams and more than 7,000 partners globally to cross-sell the Zoom-first experience as a core part of the unique hybrid solution or help customers migrate to Zoom if UCaaS is their preferred deployment model. It also enables Zoom sales teams to sell Mitel’s devices for Mitel hybrid customers requiring physical endpoints.