“Zoom Up” Services Program to Unlock Partner Revenue Opportunities

Zoom has unveiled the next evolution of its partner program with the introduction of the “Zoom Up Services Program,” providing partner assistance with solution deployment, support, customer success, and managed services across the Zoom platform.

The program features three partner service models based on business needs and the level of engagement.

At the Reseller or Referral level, any Zoom Up Partner can continue to resell or refer Zoom-branded services. The next step, described as “Certified Services,” enables partners to deliver their branded services to customers, endorsed by Zoom. This is available to all qualifying partner types, contingent on the successful completion of specific training and accreditations. “Partner-Delivered Programs,” the highest level of the three models, is for partners who deliver differentiated and advanced post-sales services to customers in partnership with Zoom. This is available to Certified Partners who meet partner proficiency standards and capability, resource, scale and performance commitments.

“This new program marks a pivotal step in Zoom’s evolution of becoming a more partner-centric company,” said Nick Tidd, Head of Global Channel GTM at Zoom. “This program will empower our partners to scale their Zoom Services practice by unlocking new revenue streams, creating differentiation in the market, and allowing partners to deliver exceptional solutions and support to their customers.”

The first phase of the services program is now live globally with early adopters, and its scope is scheduled to be expanded following a phased roll-out throughout FY26.

Channel Impact^®
The program provides specialized enablement and hands-on training designed to unlock revenue opportunities and drive partner success at scale.